Questions and answers

All products have a corresponding description in the online store. If you want more information about the product, please contact our call center or send us a message.

If you want to cancel the order, please contact us by email, sending us your order number. Our contact information:

An order confirmation is sent immediately when you make a purchase in the Porsche online store. You will also receive an order confirmation by e-mail, if you have not received it, please contact us:

In this case, please contact us at the specified number or email:

The payment process takes several business days. If you do not receive an invoice for your order please contact us:

If you have any questions regarding the invoice, please contact us:

You can pay online, by card or on site at the Porsche Center, we support standard credit cards, you can see all accepted credit cards at the end of each page of the online store.

Please check if your credit card is supported by the online store. You can verify this on each page of the online store. If your card is supported, check if the card is still valid, otherwise contact us:

The standard delivery cost is XXX€, in the case of larger items the cost increases by XXX€

Delivery is made to "Transport company name" between 9:00-18:00

You will receive an email notification when you have successfully completed your order and payment and when your order has shipped. If you are a registered user, you can check the order status in "Order History".

Customer satisfaction is guaranteed for each purchase. If desired, we can return the order and return the amount of money spent on it. The refund period depends on the customer's banking service. Unfortunately, the goods cannot be exchanged.

There is no cost to return the product, if you are not satisfied with your purchase it is free to return it. Please read our return policy on the Terms & Conditions page.

Please return the order in its original condition to the following address:

XXXXXX

XXXXXX

Within 14 days, you will be refunded to the same account you used to purchase the products.